Shipping Policy | Laxmock

Digital Service - No Physical Shipping

Laxmock is a completely digital service platform. We provide AI-powered mock interview services that are delivered entirely online through our web application. As such, there are no physical products to ship.

Service Delivery

Instant Access

Upon successful registration or subscription purchase, you will receive immediate access to:

Your personalized dashboard
Mock interview sessions based on your plan
Interview history and feedback
All platform features according to your subscription tier

Credit Activation

Interview credits are automatically added to your account within minutes of a successful payment. In rare cases where there's a delay, credits will be activated within 24 hours.

Service Availability

Our platform is available 24/7, allowing you to conduct mock interviews at your convenience from anywhere with an internet connection.

Account Access

Access to your account and services is delivered through:

Email Confirmation: You'll receive a confirmation email upon registration and purchase
Login Credentials: Use your registered email and password to access the platform
Multi-Device Access: Your account can be accessed from any device with a web browser

Technical Requirements

To use our service, you need:

A stable internet connection
A modern web browser (Chrome, Firefox, Safari, or Edge)
Microphone access for voice-based interviews (optional)
Camera access for video interviews (optional)

Delivery Issues

If you experience any issues accessing your account or services after purchase:

Check your email (including spam folder) for confirmation
Verify your payment was processed successfully
Try logging out and logging back in
Clear your browser cache and cookies
Contact our support team at help@laxmock.com

International Availability

Our digital service is available globally. Users from any country can access our platform, subject to local internet availability and regulations. Payment methods may vary by region.

Contact Information

For any questions regarding service delivery or access issues, please contact us:

Email: help@laxmock.com
Contact Page: Contact Us