Cancellation & Refund Policy

How to Cancel

You can cancel your subscription at any time through:

• Your account dashboard under "Subscription Settings"
• Contacting our support team at help@laxmock.com

Cancellation Effect

When you cancel your subscription:

• Your subscription will remain active until the end of the current billing period
• You will retain access to all paid features until the subscription expires
• No further charges will be made after the current period ends
• Unused credits can be used until your subscription ends (credits do not roll over)

No Partial Refunds

Subscription fees are non-refundable. If you cancel mid-billing cycle, you won't receive a refund for the remaining period, but you'll retain full access until the period ends.

Refund Eligibility

Due to the immediate delivery of digital services and AI-generated content, all sales are final and generally non-refundable. However, we may offer refunds in the following circumstances:

• Technical Issues: If our service is unavailable due to technical problems on our end preventing service use
• Duplicate Charges: If you were accidentally charged multiple times for the same purchase
• Unauthorized Charges: If charges were made without your authorization
• Billing Errors: Partial refunds may be provided at our discretion for unused subscription periods in cases of billing errors

Refund requests must be submitted within 7 days of the charge.

Non-Refundable Items

The following are not eligible for refunds:

• Used interview credits
• Services accessed or used, even partially
• Subscription fees after the billing period has started

Refund Request Process

To request a refund:

1. Email us at help@laxmock.com with subject "Refund Request"
2. Include your order/transaction ID and reason for refund
3. Provide any relevant details or documentation
4. Our team will review your request within 3-5 business days

Refund Processing Time

If your refund is approved:

• Credit/Debit Card: 5-7 business days
• UPI/Net Banking: 5-7 business days
• Other payment methods: Up to 10 business days

Note: Refund timelines may vary based on your bank or payment provider.

7-Day Cooldown Period

To ensure accurate billing and prevent issues, plan changes are subject to a 7-day cooldown period. After changing your plan, you must wait 7 days before making another plan change.

Upgrading Your Plan

When you upgrade to a higher-tier plan:

• The upgrade is applied immediately
• You are charged the prorated difference for the remaining billing period
• Your credits are reset to the new plan's monthly allocation

Downgrading Your Plan

When you downgrade to a lower-tier paid plan (e.g., Premium to Pro):

• The downgrade is applied immediately
• You receive billing credit for the unused portion of your previous plan
• This credit is automatically applied to your next renewal
• Your credits are capped at the new plan's limit (you cannot gain credits by downgrading)

When downgrading to the Free plan:

• The downgrade is scheduled for the end of your current billing period
• You retain full access to your current plan until it expires
• No refunds are provided for the remaining period

Credit Handling During Plan Changes

To prevent abuse of the credit system:

• Upgrades: Credits are reset to the new plan's allocation
• Downgrades: Credits are capped at the new plan's limit (never increased)
• Example: If you have 100 credits on Pro and downgrade to Starter (1000 credits), you keep 100 credits
• Example: If you have 1500 credits on Pro and downgrade to Starter (1000 credits), you get 1000 credits

User-Initiated Termination

You may delete your account at any time. Upon deletion:

• All account data will be permanently removed
• Unused credits will be forfeited
• Active subscriptions will be cancelled
• No refunds will be provided for unused portions

Company-Initiated Termination

We reserve the right to terminate accounts for:

• Violation of Terms of Service
• Fraudulent activity
• Abuse of service

In such cases, no refunds will be issued for unused credits or remaining subscription time.